Return & Refund Policy

We want you to be satisfied with your purchase. Because our products are food items, the following conditions apply to returns and refunds.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery. Please keep the product, its packaging, and your order number ready, and share clear photos (a package-opening video helps us resolve claims faster).

Non-returnable items

For food safety and hygiene reasons, opened or used products cannot be returned unless they were damaged, defective, or incorrectly supplied.

How to raise a request

Send your request through the Contact Us page with your order number and details of the issue. Approved returns should be sent back in their original packaging.

Refunds

Once a return is received and inspected, or a claim is approved, the refund is issued to your original payment method within 5–7 business days. Shipping charges, if any, are non-refundable except where the fault was ours.

Cancellations

Orders can be cancelled before they are dispatched. Once an order has shipped, it can no longer be cancelled.